FAQs
Helping You Understand Our Support – Quickly & Clearly
General Questions
What services does Level Up Care Services provide?
We provide a range of NDIS and Aged Care services including personal care, domestic support, allied health, nursing, equipment provision, and support coordination.
Where do you operate?
We operate across Sydney and surrounding regions, delivering both in-home and community-based support.
Do you support culturally and linguistically diverse communities?
Yes, our staff are culturally inclusive and multilingual to ensure comfortable, respectful care.
Aged Care Questions
How do I apply for a Home Care Package?
What is the difference between levels 1 to 8?
What if I don’t use all my funding?
Can I change my provider to Level Up?
Yes, you can switch providers at any time. We’ll assist with the transition and ensure no disruption to your care.
NDIS Questions
Am I eligible for the NDIS?
What does the NDIS fund?
It funds support for daily living, therapy, equipment, community participation, housing, and more depending on your goals and needs.
Can I choose Level Up as my provider?
Absolutely. Once your plan is approved, you can nominate us to deliver part or all of your supports.
What’s the difference between agency-managed, plan-managed, and self-managed?
– Agency-managed: NDIA pays providers directly.
– Plan-managed: A financial intermediary helps manage the funding.
– Self-managed: You control the funds and choose how to spend them.
Do you offer Plan Management?
Yes, we can assist with plan management or refer you to one of our trusted partners.
How quickly can services start?
Once funding is active and agreements are signed, we aim to begin services within 48–72 hours.